BuildNest Privacy Policy

1. About BuildNest

BuildNest is a cloud-based property management, facility management, maintenance management, and tenant management platform designed to help property owners, property managers, facility operators, builders, maintenance teams, and tenants manage their properties and operations efficiently.

2. Scope of This Policy

This Privacy Policy applies to:

• BuildNest website
• BuildNest web application
• BuildNest mobile applications
• Customer portals
• Tenant portals
• Technician portals
• Administrative dashboards
• APIs and integrations
• Customer support interactions
• Subscription and billing services

This Privacy Policy does not apply to third-party websites, applications, or services that may be linked from BuildNest.

3. Information We Collect

4. How We Use Information

We use collected information for the following purposes:

• Service delivery, account creation, authentication, platform functionality, subscriptions, and customer relationship management
• Property management operations, tenant records, maintenance requests, reports, analytics, and service activity tracking
• Customer support, inquiry responses, technical issue resolution, assistance, and guidance
• Service notifications, transactional communications, security alerts, product updates, and support responses
• Billing, subscription processing, invoice generation, transaction verification, and fraud prevention
• Security monitoring, suspicious activity detection, unauthorized access prevention, and platform integrity protection
• Platform improvement, usage analysis, performance improvement, user experience enhancement, and new feature development
• Legal compliance, lawful request response, contractual enforcement, and dispute resolution

5. Legal Basis for Processing

Where applicable, we process information based on user consent, contractual necessity, legitimate business interests, compliance with legal obligations, and protection of users and services.

6. Payment Processing

BuildNest may use trusted third-party payment processors including payment gateways, banks, and UPI service providers.

Payment-related information may include transaction identifiers, subscription details, billing information, and payment status.

BuildNest does not store complete debit card numbers, credit card numbers, CVV numbers, UPI PINs, internet banking passwords, or other sensitive banking credentials. Payment providers maintain their own privacy and security policies.

7. Cookies and Tracking Technologies

BuildNest may use session cookies, authentication cookies, security cookies, preference cookies, and analytics cookies.

• Keep users signed in
• Improve platform performance
• Understand user behavior
• Enhance user experience

Users may control cookies through browser settings.

8. Information Sharing and Disclosure

BuildNest does not sell personal information. Information may be shared only as necessary with service providers, technical service providers, legal authorities, or successor entities in business transfers.

• Cloud hosting providers, data storage providers, email service providers, SMS providers, payment processors, and analytics providers
• SYSGO LLP may access information strictly for software development, platform maintenance, security monitoring, technical support, and infrastructure operations under confidentiality and security obligations
• Information may be disclosed when required by applicable laws, court orders, government agencies, or law enforcement authorities
• Information may be transferred in connection with a merger, acquisition, asset transfer, or corporate restructuring

9. Data Security

BuildNest implements commercially reasonable security measures.

• SSL/TLS encryption
• Secure authentication mechanisms
• Password hashing
• Access controls
• Security monitoring
• Firewall protection
• Activity logging
• Data backup systems

Despite our efforts, no transmission method or storage system is completely secure.

10. Data Retention

We retain information only for as long as necessary to provide services, maintain customer accounts, comply with legal obligations, resolve disputes, and enforce agreements. Certain records may be retained longer where required by law.

11. User Rights

Subject to applicable laws, users may request access, correction, deletion, data export, and withdrawal of consent where processing is based on consent.

Requests should be submitted to support@buildnestonline.in.

12. Children's Privacy

BuildNest is not intended for individuals under eighteen (18) years of age. We do not knowingly collect personal information from minors.

13. International Data Transfers

BuildNest may use cloud infrastructure and service providers that process data in multiple geographic locations. Appropriate safeguards are implemented to protect transferred information.

14. Third-Party Services

BuildNest may integrate with payment gateways, email providers, SMS providers, authentication providers, analytics providers, and cloud service providers. Each third-party service operates under its own privacy policy and terms.

15. Data Breach Response

In the event of a significant security incident, BuildNest will investigate the incident, take corrective actions, notify affected users where required, and cooperate with regulatory authorities where applicable.

16. Changes to This Privacy Policy

BuildNest reserves the right to update this Privacy Policy at any time. Updated versions will be published on https://buildnestonline.in. Continued use of the platform following publication of updates constitutes acceptance of the revised Privacy Policy.

17. Contact Information

For privacy-related requests, questions, complaints, or concerns, contact BuildNest operated by FIXLAB.